Privacy Policy — uge123 Platform

Overview & Scope

This Privacy Policy applies to all personal data collected, processed, and stored by uge123 in connection with the operation of the online gaming platform accessible at https://uge123.cam (the "Platform"). It covers data collected from visitors, registered account holders, and any individual who interacts with uge123 through the Platform, email correspondence, live chat, or any other communication channel we operate.

By registering an account on uge123 or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how uge123 handles your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure and data deletion.

For the purposes of this Policy, "personal data" means any information that identifies or could reasonably be used to identify a living individual, including but not limited to names, email addresses, phone numbers, identification document numbers, IP addresses, and payment account references.

Data We Collect

uge123 collects personal data across several categories. We collect only what is necessary to deliver the Platform's services, meet our legal obligations, and maintain account security. The categories of data we collect are set out below.

How We Collect Your Data

uge123 collects personal data through several channels, all of which are described transparently below:

3.1 Direct Submission

You provide data directly to us when you complete the account registration form, submit KYC documentation, initiate deposit or withdrawal transactions, contact our customer support team, or respond to any survey or promotional communication from uge123.

3.2 Automated Collection

When you access the Platform, our servers and analytics systems automatically record certain technical data including your IP address, browser type, device identifiers, pages visited, time spent on each page, and the referring URL that brought you to the Platform. This data is collected via server logs, cookies, and similar tracking technologies described in Section 7.

3.3 Third-Party Sources

In limited circumstances, uge123 may receive data about you from third-party sources, including:

• Identity verification service providers engaged to assist with KYC document authentication.
• Payment processors and local Indonesian banking partners (BCA, BRI, BNI, Mandiri, and e-wallet providers) who confirm transaction status and account ownership.
• Fraud prevention and anti-money laundering screening databases used to screen accounts against sanctions lists and known fraud indicators.
• Analytics partners who aggregate anonymized usage data to help us understand how players interact with the Platform.

In all cases, uge123 only accepts third-party data from providers who have the lawful authority to share it and who operate under equivalent data protection standards.

How We Use Your Data

uge123 uses the personal data we collect exclusively for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses of your personal data are as follows:

• Account Management: Creating, maintaining, and administering your uge123 account, including processing login requests, password resets, and account preference updates.
• Identity & Age Verification: Confirming that you are at least 21 years of age and that your identity matches the information registered on your account, as required by our Terms & Conditions and applicable regulations.
• Transaction Processing: Executing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported payment channels.
• Fraud Prevention & Security: Detecting and preventing unauthorized access, fraudulent transactions, account takeovers, money laundering, and other criminal activity on the Platform.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and any other regulations to which uge123 is subject as a licensed gaming operator.
• Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing technical assistance through our 24/7 support team.
• Responsible Gaming: Monitoring wagering patterns for signs of problem gambling, enforcing self-exclusion requests, and applying deposit limits or other responsible gaming measures activated by you or triggered by our internal safeguarding protocols.
• Platform Improvement: Analyzing aggregated usage data to improve game performance, user experience, loading speeds, and the overall quality of the Platform.
• Promotional Communications: Sending you news about bonuses, seasonal promotions (such as Idul Fitri specials, Imlek offers, or Ramadhan campaigns), and personalized offers — but only where you have opted in to receive marketing communications. You may withdraw this consent at any time.

Legal Basis for Processing

uge123 processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to fulfill the contract between you and uge123 — including account registration, payment processing, KYC verification, and customer support — is carried out on the basis of contractual necessity. Without this processing, uge123 cannot provide its services to you.
• Legal Obligation: Certain data processing activities — particularly those related to anti-money laundering compliance, identity verification, and the retention of financial records — are carried out to fulfill uge123's legal obligations under applicable law.
• Legitimate Interests: uge123 processes some data on the basis of its legitimate interests as a platform operator, including fraud detection, platform security, responsible gaming monitoring, and internal analytics. We conduct a balancing test to ensure that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where we send marketing or promotional communications, or where we deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

Data Sharing & Third Parties

uge123 does not sell, rent, or trade your personal data to third-party marketers or data brokers. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform. These providers may process your personal data on our behalf and are permitted to use it only for the purposes we specify. Categories of service provider include:

• Payment processors and banking partners facilitating IDR transactions (including connections to BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja).
• Identity verification and KYC technology providers.
• Fraud detection, AML screening, and cybersecurity providers.
• Cloud hosting and server infrastructure providers that store Platform data on secured servers.
• Customer support platform providers that power our live chat and ticketing systems.
• Game content studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, whose games are integrated into the Platform and may collect limited session data for game integrity and fair-play verification purposes.

6.2 Legal & Regulatory Disclosures

uge123 may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we are legally required or compelled to do so — for example, in response to a valid court order, subpoena, or regulatory inquiry. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

6.3 Business Transfers

In the event that uge123 undergoes a merger, acquisition, restructuring, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on the Platform prior to your data becoming subject to a materially different privacy policy.

Cookies & Tracking Technologies

uge123 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the Platform to remember your preferences, maintain your login session, and collect anonymized usage statistics.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymized data about how users navigate the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve Platform performance and user experience.
• Functionality Cookies: Allow the Platform to remember choices you have made — such as your preferred language, display settings, or responsible gaming preferences — to deliver a more personalized experience on return visits.
• Analytics Cookies: Set by our analytics partners to help us understand aggregate traffic patterns and usage trends. The data collected is pseudonymized and does not identify you personally.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types of cookies, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging into your uge123 account and accessing core Platform features. Instructions for managing cookies vary by browser; consult your browser's help documentation for guidance.

Data Retention

uge123 retains your personal data only for as long as is necessary to fulfill the purposes described in this Policy, or for as long as is required by applicable law. The key retention periods that apply to your data are summarized below:

• Active Account Data: Retained for the full duration of your account's active status and for a period of five (5) years following permanent account closure, in order to meet AML record-keeping obligations and to resolve any disputes that may arise.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, as required under standard anti-money laundering compliance frameworks applicable to gaming operators.
• Financial Transaction Records: Retained for five (5) years from the date of each transaction, in line with financial record-keeping standards.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, to support quality assurance, dispute resolution, and regulatory audit requirements.
• Marketing Consent Records: Retained for the duration of your marketing opt-in plus three (3) years thereafter, to demonstrate compliance with consent-based marketing obligations.
• Technical & Log Data: Typically retained for twelve (12) months from the date of collection, after which it is aggregated and anonymized or securely deleted.

When personal data is no longer required for any of the above purposes, uge123 will securely delete or anonymize it in a manner that prevents reconstruction of the original data.

Data Security

uge123 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser or device and uge123's servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored on our servers — including KYC documents, financial records, and account credentials — is encrypted at rest using robust encryption standards.
• Access Controls: Access to personal data within uge123's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required for their specific role, and all access is logged and subject to periodic audit.
• Multi-Factor Authentication: Administrative access to uge123's internal systems requires multi-factor authentication (MFA). We also strongly encourage all account holders to enable any available two-factor authentication (2FA) options on their own accounts.
• Regular Security Reviews: uge123 conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses in the Platform's infrastructure.
• Incident Response: uge123 maintains a documented data breach response plan. In the event of a security incident that materially affects your personal data, we will notify you promptly and take immediate remediation steps.

Your Privacy Rights

As a user of the uge123 platform, you hold a set of meaningful rights over your personal data. uge123 is committed to honoring these rights promptly and without undue burden. The rights available to you are described below:

To exercise any of the above rights, please submit a request to our support team at [email protected] (plain text — not a clickable link), clearly identifying the right you wish to exercise and providing sufficient information to verify your identity. uge123 will acknowledge your request within 72 hours and aim to fulfill it within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Children & Minors

The uge123 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and all accounts are subject to KYC confirmation of age before withdrawals are permitted.

If uge123 becomes aware that personal data belonging to an individual under the age of 21 has been collected — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and refund any Real Money balance to the originating payment method. Any Bonus Funds associated with the account will be forfeited.

If you are a parent or guardian and you believe that your child has registered an account on uge123, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action without delay.

International Data Transfers

uge123 operates as an international gaming platform. In the course of providing the Platform's services, your personal data may be transferred to and processed in countries other than Indonesia. This may include countries where our server infrastructure, KYC providers, game studios, or customer support systems are based.

Where personal data is transferred outside Indonesia, uge123 takes steps to ensure that an adequate level of protection is applied to your data. These steps may include:

• Transferring data only to countries or organizations that apply data protection standards equivalent to or stronger than those described in this Policy.
• Implementing data processing agreements with recipient entities that include binding data protection commitments.
• Applying standard contractual clauses or equivalent transfer mechanisms where required to ensure lawful cross-border data flows.

By using the uge123 Platform, you acknowledge that your data may be transferred, stored, and processed outside Indonesia as described in this Section.

Amendments to This Policy

uge123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where the changes are significant, notify registered account holders via email or in-platform notification prior to the changes taking effect.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you object to any change in this Policy, you should discontinue use of the Platform and contact us to exercise your right to data erasure, subject to applicable legal retention obligations.

We encourage you to review this Policy periodically so that you remain informed about how uge123 handles your personal data. The most current version of this Policy will always be accessible at https://uge123.cam/privacy-policy.

Contact & Data Requests

If you have any questions, concerns, or complaints about this Privacy Policy or about how uge123 handles your personal data, or if you wish to exercise any of the privacy rights described in Section 10, please reach out to our team using the contact details below. All privacy-related inquiries are handled by our dedicated data protection team and will be acknowledged within 72 hours.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week directly on the Platform — including Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day.
• Response Time: Privacy and data requests are acknowledged within 72 hours and fulfilled within 30 calendar days. Complex requests may be extended by a further 30 days with prior notification.
• Support Languages: English and Indonesian (Bahasa Indonesia) — native Indonesian-speaking agents are available at all times.
• Support Hours for Priority Response: 08:00–22:00 WIB (Western Indonesia Time, UTC+7), covering Jakarta, Surabaya, Medan, Bandung, Yogyakarta, and all major Indonesian cities.